What Phone Clover does with your calls, texts and data.

Emergency calls (911)

Phone Clover does not support 911 today. Emergency addresses are not set up on Phone Clover numbers.

Never use the browser phone to call 911. Keep a regular phone or mobile line available in every sub-account.

Call recording

Incoming-call recording is a switch in Settings → Calls. Outgoing calls follow one account-wide setting.

Recordings play back through links that expire after 1 hour. Reps see their own; admins see the whole sub-account.

A recorded inbound call plays a spoken "This call may be recorded" notice before it connects, on by default and switchable off per sub-account.

Recording and consent rules differ by state and country. You are responsible for telling callers where the law requires it.

Recording settings guide

Business texting registration (A2P 10DLC)

US carriers require registration before texting from local numbers. The Settings wizard walks you through the brand and campaign steps, with carrier fees shown up front.

Approval is decided by the carriers and The Campaign Registry, not us, so we cannot promise approval times.

Outbound texts outside the recipient’s legal send window are held and sent automatically once it opens, for a handful of states with their own hours plus the federal default. This is a guardrail, not a compliance guarantee: verify the rules for where your contacts actually are.

STOP-style opt-out replies are recognized automatically, whatever the case or punctuation.

10DLC registration guide

Unwanted texts and calls

The SMS firewall lets admins block or allow specific numbers, with automatic rules that hold junk texts back before they reach HighLevel.

For calls, an "All numbers" screening choice (off, flag or block) applies across every number from one control, with per-number overrides. Flagged calls still ring; blocked ones never reach your phone. Early access: some of the underlying call data this relies on is still unverified. Reps can also block a caller straight from the incoming call card.

A call forwarded to a rep’s personal mobile can require the caller to press 1 first, so spam and voicemail fall to your own voicemail instead of ringing a rep’s personal line. Early access, like call screening above: the bridging behavior after a press-1 hasn’t been proven on a real forwarded call yet.

Firewall block/allow guide

Data handling

HighLevel connection tokens are stored encrypted. Reps sign in through HighLevel, so there is no separate password to manage.

Calls, outcomes, recordings and notes write back to the HighLevel contact, so your CRM stays the record.

You connect your own Telnyx account the same way, so the numbers and the billing stay yours.

Call recordings, voicemails and file attachments are kept for 400 days, then deleted automatically. Call records, transcripts and summaries are not deleted on a schedule yet.

If you have uninstalled Phone Clover, email support@phoneclover.com to have your account's data deleted: calls, recordings, transcripts, messages, attachments and settings. Opt-out and billing records are kept, as the law requires.

Connecting your Telnyx account

Who can see what

Two levels: reps and admins. Reps see their own calls.

Admins also see the rep filter, By rep stats and the Team card, and can change settings.

There is no finer-grained role system today.

Questions before you install? Email support@phoneclover.com.