Call recording settings
Turn on call recording, see which calls are recorded, and play back recordings from the dashboard.
For admins · Updated Oct 20, 2026
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Phone Clover supports incoming and outgoing call recording on Base, Pro and the agency bundles. An admin controls recording in Settings → Calls → Recording. Changes apply to future calls, not calls that have already ended.
Recording controls
- Record incoming calls controls incoming recording for the number shown in the settings card.
- Record outgoing calls controls outgoing recording on supported connected accounts. Older account configurations may show a read-only outgoing-recording badge instead.
- Incoming recording notice plays the notice to callers on numbers that record incoming calls.
- Outgoing recording notice plays the notice to the recipient before connection when outgoing recording is enabled.
- Transcribe and summarize enables AI notes for eligible recorded calls on Pro and the agency bundles.
Recording and recording notices are separate settings. Check both directions and make a test call after changing them. These controls do not determine whether you have obtained any consent required for your calls.
Where recordings appear
Open the dashboard on the full Phone page and expand a call row to play its recording. When AI processing succeeds, the row also shows the summary and transcript. The contact’s Notes in HighLevel receives the AI result separately.
Within the app, reps can access recordings of their own calls and admins can access recordings for their sub-account.
Playback links
Dashboard playback links expire one hour after generation. Recording links supplied to HighLevel expire seven days after generation. Anyone with a valid link can access the recording until it expires or the recording is deleted, so share links only with authorized recipients.
If a link expires, reopen the call in the dashboard to obtain a fresh one, provided the recording is still retained. See the Privacy Policy for storage and retention details.
Troubleshooting
A call has no recording. Check that recording was enabled for that direction and number when the call happened. Enabling it now cannot recover an earlier unrecorded call.
A recording has no AI notes. Recording alone does not enable AI processing. Check the plan, the Transcribe and summarize switch and the remaining allowance. See AI transcripts and summaries.
The notice was not heard. Check the notice switch for that direction and confirm recording is enabled. Make a new test call after saving.