Export the call log to CSV
Download the currently filtered call log as a spreadsheet, capped at 10,000 rows.
For everyone · Updated Oct 20, 2026
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Plan requirement: Pro, Growth 5, Growth 10 or Scale, with this sub-account covered by the plan.
If you need call data in a spreadsheet, for payroll, a report to a client, or just to sort and pivot outside Phone Clover, the dashboard can export the call log directly to CSV.
Where the button is
Above the call log on the dashboard, an Export CSV button downloads calls matching the selected period and filters. It is disabled whenever there are no rows to export.
What “currently showing” means
The export respects whatever filters and period are active when you click it. If you have the period set to 7 days and the filter set to Missed, the CSV contains only missed calls from the last 7 days, not the full call history. Set your filters first, then export. See Call log filters for the filter options.
What is in the file
| Column | Contents |
|---|---|
| Date | Call date |
| Time | Call time |
| Direction | Incoming or outgoing |
| Number | The phone number on the call |
| Contact | The matched HighLevel contact, if any |
| Rep | Which rep handled the call |
| Outcome | The recorded post-call outcome |
| Talk seconds | Duration of the connected portion |
| Recording | Whether a recording exists |
| AI summary | Whether an AI summary exists (yes or no); the summary text is not included |
How it is built
The matching rows are fetched from the server, then the CSV is built in your browser, with a UTF-8 byte-order mark included so it opens
correctly in Excel. Potential formula fields starting with =, +, -, or @ have a leading apostrophe added
automatically (a plus sign followed only by phone-number digits is left unchanged), which stops spreadsheet software from treating it as a formula. This is a security
measure, not a formatting choice, so do not remove it if you are editing the file afterward.
Limits
Note: The export is capped at 10,000 rows. If your filtered call log has more than 10,000 calls, only the first 10,000 are included. The file is marked as an incomplete export and its name includes
partial. Narrow the filters or period for a complete export.
- 10,000-row cap per export.
- Lookback is limited to the dashboard’s own 90-day server-side maximum, regardless of filters.
- There is no scheduled or automatic export. Every export is a manual click.
Getting more than 10,000 rows
If you need more history than a single export can hold, narrow the filters to reduce the row count (for example, export by direction, or by a shorter period) and run separate exports, then combine them in your spreadsheet tool.
Troubleshooting
The Export CSV button is greyed out. There are no rows matching the current filter and period. Widen the period or change the filter to All.
The file opens with garbled characters in Excel. This should not happen since the export includes a UTF-8 byte-order mark, but if it does, re-import the file explicitly as UTF-8 rather than letting Excel guess the encoding.
A cell shows a leading apostrophe I did not expect. That is the formula-injection protection
working as intended on a field that started with =, +, -, or @. It is safe to leave as is.