Outbound texts and quiet hours
Phone Clover holds an outbound text outside the recipient's legal send window and sends it automatically once that window opens.
For admins · Updated Sep 25, 2026
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Texting laws in most US states limit the hours a business can send outbound texts. Phone Clover checks that window before every outbound text and, if it’s closed, holds the message instead of sending it or letting it fail.
Note: this is a guardrail against an obviously risky send time, not legal advice or a compliance guarantee. Confirm the rules that apply to where your contacts actually are.
Where to find it
Settings, then the Texting tab, then the Failed texts card, Respect quiet hours. On by default for every sub-account.
How the window is worked out
Phone Clover looks up the contact’s time zone from HighLevel’s own contact data when it’s set. When it isn’t, it falls back to the contact’s state (from HighLevel or their area code) and, for a handful of states, a different window than the federal default:
| Coverage | Window |
|---|---|
| Federal default (most states) | 8am to 9pm |
| Florida, Oklahoma, Maryland | 8am to 8pm |
| Connecticut | 9am to 8pm |
| Texas | 9am to 9pm (from noon on Sunday) |
If neither a time zone nor a state can be worked out for a contact, the strictest window applies.
What happens to a held text
The text isn’t dropped and doesn’t show as failed. It waits, and a check that runs every minute releases every held text, in order, the moment its window opens. A reply sent within 30 minutes of the contact’s own inbound text skips the hold, since that’s treated as an active conversation the contact started, not a cold send.
Turning it off
Respect quiet hours is on by default for every sub-account. Turn it off in Settings → Texting → Failed texts if it doesn’t fit how your business texts; do-not-call and opt-out checks are unaffected either way.
Troubleshooting
A text I sent isn’t showing as delivered yet. Check whether it was sent outside the recipient’s window; if so, it’s held, not failed, and will go out automatically once the window opens.
A contact in a state without its own listed window. They use the federal 8am–9pm default in their own time zone.